All publications Casebook 2025: Helping agencies to improve decision-making Published 30 Apr 2025 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Video Media Media Button URL /ArticleDocuments/600/MR%20Casebook%202025_April%202025_PUBLIC.pdf.aspx Resource Button URL /ArticleDocuments/600/Queensland%20Ombudsman%20-%20Casebook%202025%20PUBLIC.pdf.aspx Preventing harm to children with disability in Queensland - Report 1: Department of Education Published 8 Apr 2025 | Investigation in progress | State departments An investigation into the effectiveness of current public sector agency practices and procedures - Learning from Kaleb and Jonathon’s story. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/612/Preventing%20harm%20to%20children%20with%20disability%20in%20Qld%20-%20Report%201%20Education%20-%20PUBLIC.pdf.aspx Snapshot Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/612/Snapshot%20-%20Preventing%20harm%20to%20children%20with%20disability%20in%20Qld%20-%20Report%201%20Education%20-%20PUBLIC.pdf.aspx Media Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/596/MR%20Preventing%20harm%20to%20children%20with%20Disability%20in%20Qld%20-%20Report%201%20Education_PUBLIC.pdf.aspx Easy Read Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/612/Easy%20Read%20-%20Preventing%20harm%20to%20children%20with%20disability%20in%20Qld%20-%20Report%201%20Education%20summary%20-%20PUBLIC.pdf.aspx Southern Queensland Correctional Centre inspection report Published 19 Mar 2025 | Correctional centres This report makes 37 recommendations for areas of improvement. It also acknowledges positive practices observed. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/591/SQCC%20inspection%20report%202025%20-%20PUBLIC.pdf.aspx Snapshot Button URL /ArticleDocuments/591/SQCC%20inspection%20report%202025%20-%20Snapshot%20PUBLIC.pdf.aspx Media Button URL /ArticleDocuments/596/Southern%20Queensland%20Correctional%20Centre%20inspection%20report%20-%20Media%20Release%2019%20March%202025.pdf.aspx Easy Read Button URL /ArticleDocuments/591/SQCC%20inspection%20report%202025%20summary%20-%20Easy%20Read%20PUBLIC.pdf.aspx Workplace Death Investigations Report Published 18 Nov 2015 | State departments An investigation into the quality of workplace death investigations conducted by the Office of Fair and Safe Work Queensland. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/243/Workplace%20Deaths%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Lakeside Noise Report Published 9 Nov 2015 | State departments An investigation of action taken by Moreton Bay Regional Council to regulate noise emissions from Lakeside Motor Racing Circuit. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/230/Lakeside%20Noise%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Complaints Matter (Local Councils) Report Published 15 Sep 2010 | Local councils A review of the complaints management systems of Queensland local councils. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/225/QLD_Ombudsman_CMP_Local_Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Complaints Matter (Queensland Government Agencies) Report Published 4 Feb 2010 | State departments A review of the complaints management systems of Queensland government agencies. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/225/Queensland_Ombudsman_CMP_Report_state_gov.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Councillor Code of Conduct Report Published 3 Dec 2007 | Local councils An investigation into the Redland Shire Council’s management of a complaint against a councillor. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/226/Councillor_Code_of_Conduct_Report%20without%20Appx%202.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Pacific Motorway Report Published 6 Mar 2007 | State departments An investigation into the actions of the Department of Main Roads in relation to noise and safety issues concerning the Pacific Motorway. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/236/Pacific_Motorway_Report_March_07_minus_appendices.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Workplace Electrocution Project Published 30 Jun 2005 | State departments A report on investigations into the adequacy of the responses of government agencies to nine fatal electrical incidents and an analysis of the effecti ... Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/244/Workplace%20Electrocution%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Page1 2 Next
Casebook 2025: Helping agencies to improve decision-making Published 30 Apr 2025 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Video Media Media Button URL /ArticleDocuments/600/MR%20Casebook%202025_April%202025_PUBLIC.pdf.aspx Resource Button URL /ArticleDocuments/600/Queensland%20Ombudsman%20-%20Casebook%202025%20PUBLIC.pdf.aspx Preventing harm to children with disability in Queensland - Report 1: Department of Education Published 8 Apr 2025 | Investigation in progress | State departments An investigation into the effectiveness of current public sector agency practices and procedures - Learning from Kaleb and Jonathon’s story. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/612/Preventing%20harm%20to%20children%20with%20disability%20in%20Qld%20-%20Report%201%20Education%20-%20PUBLIC.pdf.aspx Snapshot Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/612/Snapshot%20-%20Preventing%20harm%20to%20children%20with%20disability%20in%20Qld%20-%20Report%201%20Education%20-%20PUBLIC.pdf.aspx Media Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/596/MR%20Preventing%20harm%20to%20children%20with%20Disability%20in%20Qld%20-%20Report%201%20Education_PUBLIC.pdf.aspx Easy Read Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/612/Easy%20Read%20-%20Preventing%20harm%20to%20children%20with%20disability%20in%20Qld%20-%20Report%201%20Education%20summary%20-%20PUBLIC.pdf.aspx Southern Queensland Correctional Centre inspection report Published 19 Mar 2025 | Correctional centres This report makes 37 recommendations for areas of improvement. It also acknowledges positive practices observed. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/591/SQCC%20inspection%20report%202025%20-%20PUBLIC.pdf.aspx Snapshot Button URL /ArticleDocuments/591/SQCC%20inspection%20report%202025%20-%20Snapshot%20PUBLIC.pdf.aspx Media Button URL /ArticleDocuments/596/Southern%20Queensland%20Correctional%20Centre%20inspection%20report%20-%20Media%20Release%2019%20March%202025.pdf.aspx Easy Read Button URL /ArticleDocuments/591/SQCC%20inspection%20report%202025%20summary%20-%20Easy%20Read%20PUBLIC.pdf.aspx Workplace Death Investigations Report Published 18 Nov 2015 | State departments An investigation into the quality of workplace death investigations conducted by the Office of Fair and Safe Work Queensland. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/243/Workplace%20Deaths%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Lakeside Noise Report Published 9 Nov 2015 | State departments An investigation of action taken by Moreton Bay Regional Council to regulate noise emissions from Lakeside Motor Racing Circuit. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/230/Lakeside%20Noise%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Complaints Matter (Local Councils) Report Published 15 Sep 2010 | Local councils A review of the complaints management systems of Queensland local councils. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/225/QLD_Ombudsman_CMP_Local_Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Complaints Matter (Queensland Government Agencies) Report Published 4 Feb 2010 | State departments A review of the complaints management systems of Queensland government agencies. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/225/Queensland_Ombudsman_CMP_Report_state_gov.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Councillor Code of Conduct Report Published 3 Dec 2007 | Local councils An investigation into the Redland Shire Council’s management of a complaint against a councillor. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/226/Councillor_Code_of_Conduct_Report%20without%20Appx%202.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Pacific Motorway Report Published 6 Mar 2007 | State departments An investigation into the actions of the Department of Main Roads in relation to noise and safety issues concerning the Pacific Motorway. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/236/Pacific_Motorway_Report_March_07_minus_appendices.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Workplace Electrocution Project Published 30 Jun 2005 | State departments A report on investigations into the adequacy of the responses of government agencies to nine fatal electrical incidents and an analysis of the effecti ... Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/244/Workplace%20Electrocution%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Page1 2 Next
Casebook 2025: Helping agencies to improve decision-making Published 30 Apr 2025 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Video Media Media Button URL /ArticleDocuments/600/MR%20Casebook%202025_April%202025_PUBLIC.pdf.aspx Resource Button URL /ArticleDocuments/600/Queensland%20Ombudsman%20-%20Casebook%202025%20PUBLIC.pdf.aspx
Preventing harm to children with disability in Queensland - Report 1: Department of Education Published 8 Apr 2025 | Investigation in progress | State departments An investigation into the effectiveness of current public sector agency practices and procedures - Learning from Kaleb and Jonathon’s story. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/612/Preventing%20harm%20to%20children%20with%20disability%20in%20Qld%20-%20Report%201%20Education%20-%20PUBLIC.pdf.aspx Snapshot Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/612/Snapshot%20-%20Preventing%20harm%20to%20children%20with%20disability%20in%20Qld%20-%20Report%201%20Education%20-%20PUBLIC.pdf.aspx Media Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/596/MR%20Preventing%20harm%20to%20children%20with%20Disability%20in%20Qld%20-%20Report%201%20Education_PUBLIC.pdf.aspx Easy Read Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/612/Easy%20Read%20-%20Preventing%20harm%20to%20children%20with%20disability%20in%20Qld%20-%20Report%201%20Education%20summary%20-%20PUBLIC.pdf.aspx
Southern Queensland Correctional Centre inspection report Published 19 Mar 2025 | Correctional centres This report makes 37 recommendations for areas of improvement. It also acknowledges positive practices observed. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/591/SQCC%20inspection%20report%202025%20-%20PUBLIC.pdf.aspx Snapshot Button URL /ArticleDocuments/591/SQCC%20inspection%20report%202025%20-%20Snapshot%20PUBLIC.pdf.aspx Media Button URL /ArticleDocuments/596/Southern%20Queensland%20Correctional%20Centre%20inspection%20report%20-%20Media%20Release%2019%20March%202025.pdf.aspx Easy Read Button URL /ArticleDocuments/591/SQCC%20inspection%20report%202025%20summary%20-%20Easy%20Read%20PUBLIC.pdf.aspx
Workplace Death Investigations Report Published 18 Nov 2015 | State departments An investigation into the quality of workplace death investigations conducted by the Office of Fair and Safe Work Queensland. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/243/Workplace%20Deaths%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Lakeside Noise Report Published 9 Nov 2015 | State departments An investigation of action taken by Moreton Bay Regional Council to regulate noise emissions from Lakeside Motor Racing Circuit. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/230/Lakeside%20Noise%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Complaints Matter (Local Councils) Report Published 15 Sep 2010 | Local councils A review of the complaints management systems of Queensland local councils. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/225/QLD_Ombudsman_CMP_Local_Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Complaints Matter (Queensland Government Agencies) Report Published 4 Feb 2010 | State departments A review of the complaints management systems of Queensland government agencies. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/225/Queensland_Ombudsman_CMP_Report_state_gov.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Councillor Code of Conduct Report Published 3 Dec 2007 | Local councils An investigation into the Redland Shire Council’s management of a complaint against a councillor. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/226/Councillor_Code_of_Conduct_Report%20without%20Appx%202.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Pacific Motorway Report Published 6 Mar 2007 | State departments An investigation into the actions of the Department of Main Roads in relation to noise and safety issues concerning the Pacific Motorway. Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/236/Pacific_Motorway_Report_March_07_minus_appendices.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Workplace Electrocution Project Published 30 Jun 2005 | State departments A report on investigations into the adequacy of the responses of government agencies to nine fatal electrical incidents and an analysis of the effecti ... Read more Report Report update Resource Snapshot Easy read Video Media Report Button URL /ArticleDocuments/244/Workplace%20Electrocution%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg