Strategic plan 2023-27
Office of the Queensland Ombudsman Strategic Plan 2023-27 (PDF 158.8KB)
Vision
Fair and accountable public administration in Queensland.
Purpose
To improve public administration by:
- investigating administrative decisions
- helping agencies improve their practices
- overseeing the system of public interest disclosures
- improving detention services.
Values
- Independence
- Respect
- Integrity
- Quality
Objectives
- Proactively improve public administration
- Respond to complaints about public administration
- Ensure our services are inclusive
- Continue to be adaptable, capable and sustainable
Strategies
- Promote better practices for the delivery of public services
- Provide training, advice and information
- Inspect and review places of detention
- Engage with agencies
- Conduct timely, independent and just investigations
- Communicate effective recommendations
- Help people to know how and when to make a complaint
- Respect, protect and promote human rights in our decision-making and actions
- Work with diverse stakeholders in the design and delivery of our services
- Engage with Aboriginal and Torres Strait Islander peoples
- Maintain a diverse, skilled, safe and engaged workforce
- Model a culture of accountability and performance
- Drive continuous improvement and innovation
Measures
- Timeliness and effectiveness of inspections and investigations
- Agencies’ acceptance of recommendations for improvement
- Utilisation and effectiveness of training services
- Quality of service responsiveness
- Employee safety and engagement
- Completion of change and improvement projects
Risks and opportunities
- More actively engage with agencies and stakeholders, while maintaining our reputation for independence
- Establish and deliver new services
- Recruit, retain and develop a skilled and diverse workforce; and ensure our workplace and services are culturally-safe
- Protect and secure information we hold to build and retain confidence in our services
Previous Strategic Plans