Resources and videos to help you

Resources

Find out about:

• How to complain to us, and a list of common complaints bodies that may be able to help you. Who do I complain to? (PDF 145.5KB).
   
• The steps in our assessment and investigation process. The Ombudsman process (PDF 58.4KB).
   
• A change to our framework. Sometimes agencies use non-government entities to deliver services to the community. From 15 September 2024, we have the option of directly investigating a non-government entity that is performing a function of an agency. See details in Quick guide - A change to our framework, and what it means to you. (PDF 403.5KB)

ReachDeck is an application that gives reading and translation support to help you to access our website. The ‘Got a problem?’ translated brochure ReachDeck (PDF 1022.8KB) brochure has details on how to access ReachDeck in 14 languages.

Easy Read

Easy Read combines short, simple sentences with images to explain complex information so it’s easier to understand. It is a writing style that helps people who find it hard to read, such as people who are not familiar with English, or who have low literacy or learning disability. Find out about:
  

• Queensland Ombudsman (PDF 963.7KB) – how to make a complaint and what to expect
   
• Inspector of Detention Services – what we do on an inspection and what happens afterwards. Specific versions for:
  • prisons  (PDF 1007.6KB)
  • youth detention centres (PDF 1014KB)  
  • watch-houses (PDF 1014.7KB).
     
    
     

Videos

To better explain our services, these videos detail:

• what an ombudsman is
• who we can assist
• how and when we should be contacted.

These tips for effectively seeking help with your complaint have a focus on the needs of people with impaired capacity.

These videos can be viewed in any order. It may be that someone only needs to view one or two to find the answers they are seeking.

Videos embedded below all include Auslan interpretation. They can be viewed in a playlist on our YouTube channel:

• How and when to make a complaint - Auslan series.

We have a duplicate playlist of this content to assist people with impaired vision:

• How and when to make a complaint - Audio description series.

Watch the Audio description version of this content.

Watch the Audio description version of this content.


Watch the Audio description version of this content.

Watch the Audio description version of this content.

Watch the Audio description version of this content.

Watch the Audio description version of this content.

Watch the Audio description version of this content.