Contact us

We accept complaints made via the online form, by phone and in writing.

If you are unable to use the online form you can print and mail us a paper complaint form (PDF 58.7KB).

The Office is closed on all public holidays.

The Office will close from 12pm on Tuesday 24 December 2024, and re-open Thursday 2 January 2025. 

Phone:

(07) 3005 7000

On business days your call will be answered between 9.30am-4.00pm.  Our online complaint form is available 24 hours a day. 

Please note calls from a mobile may attract higher charges. We can call you back if you let us know you are calling from a mobile.

Need extra help with a complaint?
Find out ways we can assist.

Translating and Interpreting Service (TIS)
If you need an interpreter to talk with us, call 131 450. See detailed TIS information.

National Relay Service (NRS)
For people who are deaf or have a hearing or speech impairment, give the NRS our phone number (07 3005 7000) and they will call us. See detailed NRS information. 

Address: 

GPO Box 3314, Brisbane, QLD 4001

Level 18, 53 Albert Street, Brisbane, QLD 4000

Accessibility: 

Wheelchair accessible by lift.

ABN: 25 765 757 900

All personal information you provide to us is handled in accordance the Information Privacy Act 2009. To find out more, see our privacy plan.