What we can investigate

Under the Ombudsman Act 2001, we have the power to investigate the decisions and actions of Queensland state government departments, local councils, and public authorities. Sometimes agencies use non-government entities to deliver services to the community. We can also investigate those entities.

For example, we can investigate complaints about:

• a decision to refuse you a service or subsidy
• the way your application has been handled
• a decision to exclude you from a program or service
• how fees or charges have been levied in your circumstances
• the conduct of an officer towards you
• how a policy or procedure has been applied in your circumstances.
   

Find out about some of the common complaints we receive.

Public interest disclosures

A public interest disclosure (PID), is a disclosure of information about wrongdoing in the public sector. A PID can also be about danger to a person with a disability or to the environment. Find out more about PIDs and how to make one.