Service delivery in the new ‘normal’

We continued to provide services during the pandemic while taking necessary steps to protect the safety of our staff and the wider community.

As the state moves through the stages of getting back to business, we are modifying our service delivery in line with government guidelines.

Complaints handling and investigations are back to pre-COVID management processes.

We are pleased to announce that, subject to the imposition of any new COVID-19 restrictions, we intend to recommence face-to-face training to public sector officers from 1 August 2020.

Training delivery will be dependent upon the availability of approved COVID-19 compliant training venues, and the ability of our trainers to safely travel throughout Queensland. Training will be delivered in compliance with all published COVID-19 guidelines.

Receipt of complaints in person at our offices is still suspended, and will be reviewed again when the state reaches stage 3 in the roadmap to easing restrictions.

You can make your complaint to us online, by phone or by mail.

• Our online form is available anytime.
• Our phone services are available between 9.00am-4.00pm on business days by calling 07 3005 7000 or 1800 068 908 (outside Brisbane).
• You can write to the Queensland Ombudsman at GPO Box 3314, Brisbane, QLD 4001.