Flexible training options

All our training products are available, delivered either face-to-face or via webinar

Whether sharpening your decision-making skills, or refreshing your complaints management techniques, we can help you to keep up-to-date with your training. We train public sector officers in:

• Complaints management
• Good decisions
• Managing unreasonable complainant conduct
• Practical ethics for local government
• Practical ethics for state government
   

Plan for 2021!

Contact us to plan for 2021. We are taking bookings now for February and onwards. 

COVID-19 restrictions in 2020 meant we haven’t been able to offer as much face-to-face training as we usually do. We have honed our online delivery techniques, so now we can offer either face-to-face or webinar training. At this stage, we offer webinar training to rural and regional Queensland, and SEQ agencies can choose between face-to-face and webinar training.

To plan your training, call (07) 3035 4120 or email training@ombudsman.qld.gov.au

“Thanks for a great training session. Every session that I’ve been to from the Office of the Ombudsman has been excellent. The information is always relevant and concise and the presenters very professional and human. Please keep ‘em coming.”
Recent training attendee