Changes to services due to COVID-19

As the next step in restoring services to the community, we will now further extend phone contact hours.

From Monday 11 May, our phone services are available between 9.00am-4.00pm on business days by calling 07 3005 7000 or 1800 068 908 (outside Brisbane). We are working to restore our full range of services as it becomes possible to do so.

You can make your complaint to us online, by phone or by mail.

• Our online form is available anytime.
• Our phone services are available between 9.00am-4.00pm on business days by calling 07 3005 7000 or 1800 068 908 (outside Brisbane).
• You can write to the Queensland Ombudsman at GPO Box 3314, Brisbane, QLD 4001.

We are not currently accepting complaints made in person at our Office.  We have suspended all face-to-face training up to 30 June 2020.

We are working to restore our full range of services as it becomes possible to do so.

How to make a complaint

These links may help you make your complaint:

• What we can investigate
• Other complaint-handling organisations
• The complaints process
  
  

Delays expected

As a result of the COVID-19 pandemic, there may be delays to our complaint-handling responses and investigations. All complaints made to our Office will be triaged. If your complaint is assessed as urgent, an officer will contact you as soon as possible.