Ombudsman training updated

Good Decisions and Complaints Management training updated

Queensland Ombudsman training helps officers gain skills to comply with best-practice standards in the public sector. 

We have updated our Good Decisions and Complaints Management training to include human rights considerations after the public complaints function of the Human Rights Act 2019 commenced on 1 January 2020.

The Human Rights Act respects, protects, and promotes the human rights of all people in Queensland, and places obligations on public agencies to be compatible with human rights when acting or making a decision.

Book training

Choose the training, Good Decisions or Complaints Management, and whether it’s delivered in open or group sessions.

Open sessions are held in Brisbane and regional areas throughout the year for up to 25 officers per session. Cost: $410 (+GST) per person, full catering included. Check calendar and book online.
Group sessions are a more cost-effective option for 10+ staff. Cost: $4,100 + GST (per group, maximum of 25 in group).* Book via email or phone (07) 3035 4120.

*Trainers may be able to tailor the training to meet your needs if adequate notice is provided. Additional costs may apply if extensive tailoring is required. Catering and venue are to be arranged by the booking organisation. No further costs are charged for travelling regionally. Pricing applies for both South East Queensland and regional Queensland locations.