All publications

Casebook 2025: Helping agencies to improve decision-making

Published 30 Apr 2025 | Casebooks

Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations.

Published 8 Apr 2025 | Investigation in progress | State departments | Ombudsman investigative reports

An investigation into the effectiveness of current public sector agency practices and procedures - Learning from Kaleb and Jonathon’s story.

Published 19 Mar 2025 | Correctional centres

This report makes 37 recommendations for areas of improvement. It also acknowledges positive practices observed.

Published 20 Sep 2024 | Annual report

Achievements of the Office of the Queensland Ombudsman for 2023-24.

Published 17 Apr 2023 | Casebooks

Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations.

Published 30 Sep 2014 | State departments

An investigation into the strip search practices at Townsville Women’s Correctional Centre

Published 8 May 2014 | State departments | Ombudsman investigative reports

An investigation into the administration of water licence decision-making under Chapter 2, Part 6 of the Water Act 2000

Published 15 Sep 2010 | Local councils

A review of the complaints management systems of Queensland local councils.

Published 4 Feb 2010 | State departments

A review of the complaints management systems of Queensland government agencies.

Published 3 Dec 2007 | Local councils

An investigation into the Redland Shire Council’s management of a complaint against a councillor.

P (07) 3005 7000 (outside of Brisbane)

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