All publications Neville Report and Neville Report Update Published 29 Jun 2011 | State departments Two investigations into Queensland health complaint mechanisms, and other systemic issues identified as a result of the death of 10 year old Elise Nev ... Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/233/Neville_Report_June2006.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Updated Report Button URL /ArticleDocuments/233/Neville_Update_Report_2011.pdf.aspx?Embed=Y Airport Link Project Report Published 27 Jun 2011 | State departments An investigation into complaints about night-time surface work. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/218/Airport_Link_Report.pdf.aspx Media Button URL /ArticleDocuments/218/Airport_Link_Ombudsman_Statement.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Complaints Matter (Queensland Government Agencies) Report Published 4 Feb 2010 | State departments A review of the complaints management systems of Queensland government agencies. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/225/Queensland_Ombudsman_CMP_Report_state_gov.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Tips and Traps for Regulators (second edition) Published 1 Oct 2009 | State departments This report discusses the principles of good regulatory practice from a public sector perspective. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/240/Tips%20and%20Traps%20for%20Regulators.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Pacific Motorway Report Published 6 Mar 2007 | State departments An investigation into the actions of the Department of Main Roads in relation to noise and safety issues concerning the Pacific Motorway. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/236/Pacific_Motorway_Report_March_07_minus_appendices.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Coronial Recommendations Project Report Published 19 Dec 2006 | State departments An investigation into the administrative practice of Queensland public sector agencies in assisting coronial inquiries and responding to coronial reco ... Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/307/Coronial%20Recommendations%20Project%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Neville Report and Neville Report Update Published 29 Jun 2011 | State departments Two investigations into Queensland health complaint mechanisms, and other systemic issues identified as a result of the death of 10 year old Elise Nev ... Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/233/Neville_Report_June2006.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Updated Report Button URL /ArticleDocuments/233/Neville_Update_Report_2011.pdf.aspx?Embed=Y Airport Link Project Report Published 27 Jun 2011 | State departments An investigation into complaints about night-time surface work. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/218/Airport_Link_Report.pdf.aspx Media Button URL /ArticleDocuments/218/Airport_Link_Ombudsman_Statement.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Complaints Matter (Queensland Government Agencies) Report Published 4 Feb 2010 | State departments A review of the complaints management systems of Queensland government agencies. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/225/Queensland_Ombudsman_CMP_Report_state_gov.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Tips and Traps for Regulators (second edition) Published 1 Oct 2009 | State departments This report discusses the principles of good regulatory practice from a public sector perspective. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/240/Tips%20and%20Traps%20for%20Regulators.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Pacific Motorway Report Published 6 Mar 2007 | State departments An investigation into the actions of the Department of Main Roads in relation to noise and safety issues concerning the Pacific Motorway. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/236/Pacific_Motorway_Report_March_07_minus_appendices.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Coronial Recommendations Project Report Published 19 Dec 2006 | State departments An investigation into the administrative practice of Queensland public sector agencies in assisting coronial inquiries and responding to coronial reco ... Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/307/Coronial%20Recommendations%20Project%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Neville Report and Neville Report Update Published 29 Jun 2011 | State departments Two investigations into Queensland health complaint mechanisms, and other systemic issues identified as a result of the death of 10 year old Elise Nev ... Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/233/Neville_Report_June2006.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Updated Report Button URL /ArticleDocuments/233/Neville_Update_Report_2011.pdf.aspx?Embed=Y
Airport Link Project Report Published 27 Jun 2011 | State departments An investigation into complaints about night-time surface work. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/218/Airport_Link_Report.pdf.aspx Media Button URL /ArticleDocuments/218/Airport_Link_Ombudsman_Statement.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Complaints Matter (Queensland Government Agencies) Report Published 4 Feb 2010 | State departments A review of the complaints management systems of Queensland government agencies. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/225/Queensland_Ombudsman_CMP_Report_state_gov.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Tips and Traps for Regulators (second edition) Published 1 Oct 2009 | State departments This report discusses the principles of good regulatory practice from a public sector perspective. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/240/Tips%20and%20Traps%20for%20Regulators.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Pacific Motorway Report Published 6 Mar 2007 | State departments An investigation into the actions of the Department of Main Roads in relation to noise and safety issues concerning the Pacific Motorway. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/236/Pacific_Motorway_Report_March_07_minus_appendices.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Coronial Recommendations Project Report Published 19 Dec 2006 | State departments An investigation into the administrative practice of Queensland public sector agencies in assisting coronial inquiries and responding to coronial reco ... Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/307/Coronial%20Recommendations%20Project%20Report.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg