All publications QO Annual report 2023-24 Published 20 Sep 2024 | Annual report Achievements of the Office of the Queensland Ombudsman for 2023-24. Read more Report Report update Resource Snapshot Easy read Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/262/QO%20Annual%20Report%202023-24%20PUBLIC.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Cairns and Murgon watch‑houses inspection report: Focus on detention of children Published 11 Sep 2024 | Watch-houses The report makes 19 recommendations for improvement to address the concerns we identified during inspections of Cairns and Murgon watch-houses. Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/591/Cairns%20and%20Murgon%20watch-houses%20inspection%20report%20-%20PUBLIC.PDF.aspx Snapshot Button URL /ArticleDocuments/591/Snapshot%20-%20Cairns%20and%20Murgon%20watch-houses%20-%20Focus%20on%20children.pdf.aspx Easy Read Button URL /ArticleDocuments/591/Easy%20Read%20-%20IDS%20-%20Watch-house%20Cairns%20Murgon%202024%20report%20PUBLIC.pdf.aspx Cleveland Youth Detention Centre inspection report: Focus on separation due to staff shortages Published 27 Aug 2024 | Youth detention centres Recommendations for improvement on issues including staffing levels, approval processes for separations and the provision of basic facilities in separ ... Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/574/IDS%20CYDC%20Inspection%20report%202024%20-%20Focus%20on%20separation%20-%20PUBLIC.PDF.aspx Snapshot Button URL /ArticleDocuments/574/Snapshot%20-%20IDS%20CYDC%202024%20-%20Focus%20on%20separation%20-%20PUBLIC.PDF.aspx Easy Read Button URL /ArticleDocuments/574/Easy%20read%20-%20IDS%20CYCD%202024%20report%20PUBLIC.PDF.aspx Forensic Disability Service – second report Published 19 Aug 2024 | State departments A review of the implementation of recommendations made in the 2019 Forensic Disability Service report. Read more Report Report update Resource Snapshot Easy read Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/590/Forensic%20Disability%20Service%20-%20second%20report%20-%20PUBLIC.PDF.aspx Snapshot Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/590/Snapshot%20-%20Forensic%20Disability%20Service%20-%20second%20report.PDF.aspx Casebook 2024: Helping agencies to improve decision-making Published 13 Mar 2024 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Resource Button URL /ArticleDocuments/245/Queensland%20Ombudsman%20-%20Casebook%202024%20PUBLIC.PDF.aspx Prison overcrowding and other matters report Published 21 Feb 2024 | State departments We investigated the overcrowding of Queensland prisons generally and specifically at Maryborough Correctional Centre (MCC). Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/586/Prison%20overcrowding%20and%20other%20matters%20report%20PUBLIC.PDF.aspx Snapshot Button URL /ArticleDocuments/586/Snapshot%20-%20Prison%20overcrowding%20and%20other%20matters%20report%20PUBLIC.PDF.aspx Own-initiative investigation related to the Disability Royal Commission Published 12 Feb 2024 | Investigation in progress Information about current investigation. Read more Report Report update Resource Snapshot Easy read Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Casebook 2023: Helping agencies to improve decision-making Published 17 Apr 2023 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Resource Button URL /ArticleDocuments/245/Queensland%20Ombudsman%20-%20Casebook%202023%20-%20PUBLIC.PDF.aspx Good decisions (12th edition) Published 20 Mar 2023 | Resource A valuable reference with a detailed rundown of the stages of decision-making. Read more Report Report update Resource Snapshot Easy read Snapshot Button URL https://www.youtube.com/watch?v=GdEEs_IZ6D0 Widget thumbnail /images/UserUploadedImages/602/Training-publication-default-filter-image.jpg Resource Button URL /ArticleDocuments/207/QO%20Good%20decisions%20resource%20-%20GDT%20March%202023%2012th%20edition%20v2.pdf.aspx Learning from experience Published 15 Nov 2022 | State departments Insights from 20 years of Queensland Ombudsman investigation reports. Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/217/Learning%20from%20experience%20report%20PUBLIC.PDF.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Page1 2 3 4 5 6 Next
QO Annual report 2023-24 Published 20 Sep 2024 | Annual report Achievements of the Office of the Queensland Ombudsman for 2023-24. Read more Report Report update Resource Snapshot Easy read Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/262/QO%20Annual%20Report%202023-24%20PUBLIC.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Cairns and Murgon watch‑houses inspection report: Focus on detention of children Published 11 Sep 2024 | Watch-houses The report makes 19 recommendations for improvement to address the concerns we identified during inspections of Cairns and Murgon watch-houses. Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/591/Cairns%20and%20Murgon%20watch-houses%20inspection%20report%20-%20PUBLIC.PDF.aspx Snapshot Button URL /ArticleDocuments/591/Snapshot%20-%20Cairns%20and%20Murgon%20watch-houses%20-%20Focus%20on%20children.pdf.aspx Easy Read Button URL /ArticleDocuments/591/Easy%20Read%20-%20IDS%20-%20Watch-house%20Cairns%20Murgon%202024%20report%20PUBLIC.pdf.aspx Cleveland Youth Detention Centre inspection report: Focus on separation due to staff shortages Published 27 Aug 2024 | Youth detention centres Recommendations for improvement on issues including staffing levels, approval processes for separations and the provision of basic facilities in separ ... Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/574/IDS%20CYDC%20Inspection%20report%202024%20-%20Focus%20on%20separation%20-%20PUBLIC.PDF.aspx Snapshot Button URL /ArticleDocuments/574/Snapshot%20-%20IDS%20CYDC%202024%20-%20Focus%20on%20separation%20-%20PUBLIC.PDF.aspx Easy Read Button URL /ArticleDocuments/574/Easy%20read%20-%20IDS%20CYCD%202024%20report%20PUBLIC.PDF.aspx Forensic Disability Service – second report Published 19 Aug 2024 | State departments A review of the implementation of recommendations made in the 2019 Forensic Disability Service report. Read more Report Report update Resource Snapshot Easy read Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/590/Forensic%20Disability%20Service%20-%20second%20report%20-%20PUBLIC.PDF.aspx Snapshot Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/590/Snapshot%20-%20Forensic%20Disability%20Service%20-%20second%20report.PDF.aspx Casebook 2024: Helping agencies to improve decision-making Published 13 Mar 2024 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Resource Button URL /ArticleDocuments/245/Queensland%20Ombudsman%20-%20Casebook%202024%20PUBLIC.PDF.aspx Prison overcrowding and other matters report Published 21 Feb 2024 | State departments We investigated the overcrowding of Queensland prisons generally and specifically at Maryborough Correctional Centre (MCC). Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/586/Prison%20overcrowding%20and%20other%20matters%20report%20PUBLIC.PDF.aspx Snapshot Button URL /ArticleDocuments/586/Snapshot%20-%20Prison%20overcrowding%20and%20other%20matters%20report%20PUBLIC.PDF.aspx Own-initiative investigation related to the Disability Royal Commission Published 12 Feb 2024 | Investigation in progress Information about current investigation. Read more Report Report update Resource Snapshot Easy read Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Casebook 2023: Helping agencies to improve decision-making Published 17 Apr 2023 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Resource Button URL /ArticleDocuments/245/Queensland%20Ombudsman%20-%20Casebook%202023%20-%20PUBLIC.PDF.aspx Good decisions (12th edition) Published 20 Mar 2023 | Resource A valuable reference with a detailed rundown of the stages of decision-making. Read more Report Report update Resource Snapshot Easy read Snapshot Button URL https://www.youtube.com/watch?v=GdEEs_IZ6D0 Widget thumbnail /images/UserUploadedImages/602/Training-publication-default-filter-image.jpg Resource Button URL /ArticleDocuments/207/QO%20Good%20decisions%20resource%20-%20GDT%20March%202023%2012th%20edition%20v2.pdf.aspx Learning from experience Published 15 Nov 2022 | State departments Insights from 20 years of Queensland Ombudsman investigation reports. Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/217/Learning%20from%20experience%20report%20PUBLIC.PDF.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Page1 2 3 4 5 6 Next
QO Annual report 2023-24 Published 20 Sep 2024 | Annual report Achievements of the Office of the Queensland Ombudsman for 2023-24. Read more Report Report update Resource Snapshot Easy read Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/262/QO%20Annual%20Report%202023-24%20PUBLIC.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Cairns and Murgon watch‑houses inspection report: Focus on detention of children Published 11 Sep 2024 | Watch-houses The report makes 19 recommendations for improvement to address the concerns we identified during inspections of Cairns and Murgon watch-houses. Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/591/Cairns%20and%20Murgon%20watch-houses%20inspection%20report%20-%20PUBLIC.PDF.aspx Snapshot Button URL /ArticleDocuments/591/Snapshot%20-%20Cairns%20and%20Murgon%20watch-houses%20-%20Focus%20on%20children.pdf.aspx Easy Read Button URL /ArticleDocuments/591/Easy%20Read%20-%20IDS%20-%20Watch-house%20Cairns%20Murgon%202024%20report%20PUBLIC.pdf.aspx
Cleveland Youth Detention Centre inspection report: Focus on separation due to staff shortages Published 27 Aug 2024 | Youth detention centres Recommendations for improvement on issues including staffing levels, approval processes for separations and the provision of basic facilities in separ ... Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/574/IDS%20CYDC%20Inspection%20report%202024%20-%20Focus%20on%20separation%20-%20PUBLIC.PDF.aspx Snapshot Button URL /ArticleDocuments/574/Snapshot%20-%20IDS%20CYDC%202024%20-%20Focus%20on%20separation%20-%20PUBLIC.PDF.aspx Easy Read Button URL /ArticleDocuments/574/Easy%20read%20-%20IDS%20CYCD%202024%20report%20PUBLIC.PDF.aspx
Forensic Disability Service – second report Published 19 Aug 2024 | State departments A review of the implementation of recommendations made in the 2019 Forensic Disability Service report. Read more Report Report update Resource Snapshot Easy read Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/590/Forensic%20Disability%20Service%20-%20second%20report%20-%20PUBLIC.PDF.aspx Snapshot Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/590/Snapshot%20-%20Forensic%20Disability%20Service%20-%20second%20report.PDF.aspx
Casebook 2024: Helping agencies to improve decision-making Published 13 Mar 2024 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Resource Button URL /ArticleDocuments/245/Queensland%20Ombudsman%20-%20Casebook%202024%20PUBLIC.PDF.aspx
Prison overcrowding and other matters report Published 21 Feb 2024 | State departments We investigated the overcrowding of Queensland prisons generally and specifically at Maryborough Correctional Centre (MCC). Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/586/Prison%20overcrowding%20and%20other%20matters%20report%20PUBLIC.PDF.aspx Snapshot Button URL /ArticleDocuments/586/Snapshot%20-%20Prison%20overcrowding%20and%20other%20matters%20report%20PUBLIC.PDF.aspx
Own-initiative investigation related to the Disability Royal Commission Published 12 Feb 2024 | Investigation in progress Information about current investigation. Read more Report Report update Resource Snapshot Easy read Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Casebook 2023: Helping agencies to improve decision-making Published 17 Apr 2023 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Resource Button URL /ArticleDocuments/245/Queensland%20Ombudsman%20-%20Casebook%202023%20-%20PUBLIC.PDF.aspx
Good decisions (12th edition) Published 20 Mar 2023 | Resource A valuable reference with a detailed rundown of the stages of decision-making. Read more Report Report update Resource Snapshot Easy read Snapshot Button URL https://www.youtube.com/watch?v=GdEEs_IZ6D0 Widget thumbnail /images/UserUploadedImages/602/Training-publication-default-filter-image.jpg Resource Button URL /ArticleDocuments/207/QO%20Good%20decisions%20resource%20-%20GDT%20March%202023%2012th%20edition%20v2.pdf.aspx
Learning from experience Published 15 Nov 2022 | State departments Insights from 20 years of Queensland Ombudsman investigation reports. Read more Report Report update Resource Snapshot Easy read Report Button URL /ArticleDocuments/217/Learning%20from%20experience%20report%20PUBLIC.PDF.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg