Blog Follow our blog to read updates, reports, latest training and findings from recent investigations. Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more New Ombudsman report: Prison overcrowding and other matters Reports | News An investigation in response to a reference by the Legal Affairs and Safety Committee of the Queensland Parlia ... 21 February 2024 read more Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more Christmas closure 2023 News Seasons greetings and best wishes for the new year. 01 December 2023 read more Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more PagePrevious 1 2 3 4 5 6 7 8 9 10 Next
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more New Ombudsman report: Prison overcrowding and other matters Reports | News An investigation in response to a reference by the Legal Affairs and Safety Committee of the Queensland Parlia ... 21 February 2024 read more Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more Christmas closure 2023 News Seasons greetings and best wishes for the new year. 01 December 2023 read more Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more PagePrevious 1 2 3 4 5 6 7 8 9 10 Next
Still learning from experience Communication is key | Improving policy and procedure | Making good decisions | Managing complaints | Case studies | News Over 50 years, five priority areas have consistently been the cause of problems in public administration. 30 May 2024 read more
New casebook to help public sector agencies to improve decision-making Case studies | News Samples of Ombudsman investigation outcomes 15 March 2024 read more
New Ombudsman report: Prison overcrowding and other matters Reports | News An investigation in response to a reference by the Legal Affairs and Safety Committee of the Queensland Parlia ... 21 February 2024 read more
Common complaints over Christmas Managing complaints | News Speaking to the correct complaints body will help you resolve the matter faster. 20 December 2023 read more
Christmas closure 2023 News Seasons greetings and best wishes for the new year. 01 December 2023 read more
Framework and Guideline for managing customer complaints Managing complaints | News Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. 29 November 2023 read more