Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations.
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Case studies are a tool for shared learning that help build greater knowledge in agencies to improve decision-making and administrative processes.
We have included an ‘Ombudsman insight’ alongside many of the case studies, noting issues such as the importance of providing clear reasons for decisions, conducting genuine reviews of decisions, and keeping records.
W www.ombudsman.qld.gov.au
P (07) 3005 7000 (outside of Brisbane)
If you are deaf, or have a hearing or speech impairment, please contact us through the national relay service. www.relayservice.gov.au
If you need a translator, please contact us through the Translating and Interpreting Service on 131 450
16 Oct 2024
https://www.ombudsman.qld.gov.au/home/home