All publications QO Annual report 2023-24 Published 20 Sep 2024 | Annual report Achievements of the Office of the Queensland Ombudsman for 2023-24. Read more Report Report update Resource Snapshot Easy read Media Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/262/QO%20Annual%20Report%202023-24%20PUBLIC.pdf.aspx Media Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/597/Media%20release%20-%20Annual%20reporting%20for%20the%20Office%20and%20IDS%202023-24.PDF.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Learning from experience Published 15 Nov 2022 | State departments Insights from 20 years of Queensland Ombudsman investigation reports. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/217/Learning%20from%20experience%20report%20PUBLIC.PDF.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Casebook 2022: Helping agencies to improve decision-making Published 12 Apr 2022 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Media Resource Button URL /ArticleDocuments/245/Queensland%20Ombudsman%20-%20Casebook%202022%20-%20PUBLIC%20DIGITAL.PDF.aspx The Cairns Regional Council councillor conflicts of interest report Published 24 Oct 2017 | Local councils An investigation into the way in which councillors at Cairns Regional Council deal with conflicts of interest Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/505/The_Cairns_Regional_Council_councillor_conflicts_of_interest_report.PDF.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg The Patient Travel Subsidy Scheme report Published 7 Jun 2017 | State departments An investigation into the administration of the Patient Travel Subsidy Scheme by Queensland Health. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/495/PTSS%20report%20final.pdf.aspx Snapshot Button URL https://www.youtube.com/watch?v=tbDsQoxWHiI&embeds_referring_euri=https%3A%2F%2Fwww.ombudsman.qld.gov.au%2F Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg The Redland City Council Defamation Report Published 5 Jan 2017 | Local councils An investigation into the threat of legal action against two residents by Redland City Council. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/479/The%20Redland%20City%20Council%20Defamation%20Report%20-%20final.pdf.aspx Media Button URL /improve-public-administration/newsletters/articles/2017/november/the-redland-city-council-defamation-report Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Hendra Virus Report Published 3 Nov 2011 | State departments This investigation reviewed agency responses to Hendra virus incidents between 2006–2009. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/228/Hendra_Virus_Report.pdf.aspx?Embed=Y Snapshot Button URL /ArticleDocuments/228/Hendra_Exec_Summary.pdf.aspx?Embed=Y Media Button URL /ArticleDocuments/228/Hendra%20Report%20-%20Media%20release.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Resource Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/228/Hendra%20Report%20-%20FAQs.pdf.aspx?Embed=Y Neville Report and Neville Report Update Published 29 Jun 2011 | State departments Two investigations into Queensland health complaint mechanisms, and other systemic issues identified as a result of the death of 10 year old Elise Nev ... Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/233/Neville_Report_June2006.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Updated Report Button URL /ArticleDocuments/233/Neville_Update_Report_2011.pdf.aspx?Embed=Y Airport Link Project Report Published 27 Jun 2011 | State departments An investigation into complaints about night-time surface work. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/218/Airport_Link_Report.pdf.aspx Media Button URL /ArticleDocuments/218/Airport_Link_Ombudsman_Statement.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
QO Annual report 2023-24 Published 20 Sep 2024 | Annual report Achievements of the Office of the Queensland Ombudsman for 2023-24. Read more Report Report update Resource Snapshot Easy read Media Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/262/QO%20Annual%20Report%202023-24%20PUBLIC.pdf.aspx Media Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/597/Media%20release%20-%20Annual%20reporting%20for%20the%20Office%20and%20IDS%202023-24.PDF.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Learning from experience Published 15 Nov 2022 | State departments Insights from 20 years of Queensland Ombudsman investigation reports. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/217/Learning%20from%20experience%20report%20PUBLIC.PDF.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Casebook 2022: Helping agencies to improve decision-making Published 12 Apr 2022 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Media Resource Button URL /ArticleDocuments/245/Queensland%20Ombudsman%20-%20Casebook%202022%20-%20PUBLIC%20DIGITAL.PDF.aspx The Cairns Regional Council councillor conflicts of interest report Published 24 Oct 2017 | Local councils An investigation into the way in which councillors at Cairns Regional Council deal with conflicts of interest Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/505/The_Cairns_Regional_Council_councillor_conflicts_of_interest_report.PDF.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg The Patient Travel Subsidy Scheme report Published 7 Jun 2017 | State departments An investigation into the administration of the Patient Travel Subsidy Scheme by Queensland Health. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/495/PTSS%20report%20final.pdf.aspx Snapshot Button URL https://www.youtube.com/watch?v=tbDsQoxWHiI&embeds_referring_euri=https%3A%2F%2Fwww.ombudsman.qld.gov.au%2F Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg The Redland City Council Defamation Report Published 5 Jan 2017 | Local councils An investigation into the threat of legal action against two residents by Redland City Council. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/479/The%20Redland%20City%20Council%20Defamation%20Report%20-%20final.pdf.aspx Media Button URL /improve-public-administration/newsletters/articles/2017/november/the-redland-city-council-defamation-report Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Hendra Virus Report Published 3 Nov 2011 | State departments This investigation reviewed agency responses to Hendra virus incidents between 2006–2009. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/228/Hendra_Virus_Report.pdf.aspx?Embed=Y Snapshot Button URL /ArticleDocuments/228/Hendra_Exec_Summary.pdf.aspx?Embed=Y Media Button URL /ArticleDocuments/228/Hendra%20Report%20-%20Media%20release.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Resource Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/228/Hendra%20Report%20-%20FAQs.pdf.aspx?Embed=Y Neville Report and Neville Report Update Published 29 Jun 2011 | State departments Two investigations into Queensland health complaint mechanisms, and other systemic issues identified as a result of the death of 10 year old Elise Nev ... Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/233/Neville_Report_June2006.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Updated Report Button URL /ArticleDocuments/233/Neville_Update_Report_2011.pdf.aspx?Embed=Y Airport Link Project Report Published 27 Jun 2011 | State departments An investigation into complaints about night-time surface work. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/218/Airport_Link_Report.pdf.aspx Media Button URL /ArticleDocuments/218/Airport_Link_Ombudsman_Statement.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
QO Annual report 2023-24 Published 20 Sep 2024 | Annual report Achievements of the Office of the Queensland Ombudsman for 2023-24. Read more Report Report update Resource Snapshot Easy read Media Report Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/262/QO%20Annual%20Report%202023-24%20PUBLIC.pdf.aspx Media Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/597/Media%20release%20-%20Annual%20reporting%20for%20the%20Office%20and%20IDS%202023-24.PDF.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Learning from experience Published 15 Nov 2022 | State departments Insights from 20 years of Queensland Ombudsman investigation reports. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/217/Learning%20from%20experience%20report%20PUBLIC.PDF.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Casebook 2022: Helping agencies to improve decision-making Published 12 Apr 2022 | Casebook Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations. Read more Report Report update Resource Snapshot Easy read Media Resource Button URL /ArticleDocuments/245/Queensland%20Ombudsman%20-%20Casebook%202022%20-%20PUBLIC%20DIGITAL.PDF.aspx
The Cairns Regional Council councillor conflicts of interest report Published 24 Oct 2017 | Local councils An investigation into the way in which councillors at Cairns Regional Council deal with conflicts of interest Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/505/The_Cairns_Regional_Council_councillor_conflicts_of_interest_report.PDF.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
The Patient Travel Subsidy Scheme report Published 7 Jun 2017 | State departments An investigation into the administration of the Patient Travel Subsidy Scheme by Queensland Health. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/495/PTSS%20report%20final.pdf.aspx Snapshot Button URL https://www.youtube.com/watch?v=tbDsQoxWHiI&embeds_referring_euri=https%3A%2F%2Fwww.ombudsman.qld.gov.au%2F Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
The Redland City Council Defamation Report Published 5 Jan 2017 | Local councils An investigation into the threat of legal action against two residents by Redland City Council. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/479/The%20Redland%20City%20Council%20Defamation%20Report%20-%20final.pdf.aspx Media Button URL /improve-public-administration/newsletters/articles/2017/november/the-redland-city-council-defamation-report Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg
Hendra Virus Report Published 3 Nov 2011 | State departments This investigation reviewed agency responses to Hendra virus incidents between 2006–2009. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/228/Hendra_Virus_Report.pdf.aspx?Embed=Y Snapshot Button URL /ArticleDocuments/228/Hendra_Exec_Summary.pdf.aspx?Embed=Y Media Button URL /ArticleDocuments/228/Hendra%20Report%20-%20Media%20release.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Resource Button URL https://www.ombudsman.qld.gov.au/ArticleDocuments/228/Hendra%20Report%20-%20FAQs.pdf.aspx?Embed=Y
Neville Report and Neville Report Update Published 29 Jun 2011 | State departments Two investigations into Queensland health complaint mechanisms, and other systemic issues identified as a result of the death of 10 year old Elise Nev ... Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/233/Neville_Report_June2006.pdf.aspx?Embed=Y Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg Updated Report Button URL /ArticleDocuments/233/Neville_Update_Report_2011.pdf.aspx?Embed=Y
Airport Link Project Report Published 27 Jun 2011 | State departments An investigation into complaints about night-time surface work. Read more Report Report update Resource Snapshot Easy read Media Report Button URL /ArticleDocuments/218/Airport_Link_Report.pdf.aspx Media Button URL /ArticleDocuments/218/Airport_Link_Ombudsman_Statement.pdf.aspx Widget thumbnail /images/UserUploadedImages/598/QO-report-default-filter-image.jpg