Browse: 57 results for Blog You may be interested in: 57 result(s) for Blog Change to our services - Blogstar relevancy 5 With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Australia continuing to rise, the Office of the Queensland Ombudsman is focused on the safety and wellbeing of staff, visitors, and clients. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-to-our-services - Last Modified 19 Mar 2020 Case studies - Improving communication - Blogstar relevancy 5 Communication with complainants should be open and accountable, subject to legal requirements. Failure to manage complainant’s expectations may result in dissatisfaction with the complaints process, unrealistic expectations and complaint escalation. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-improving-communication - Last Modified 19 Mar 2020 Ombudsman training updated - Blogstar relevancy 5 We have updated our Good Decisions and Complaints Management training to include human rights considerations after the public complaints function of the Human Rights Act 2019 commenced on 1 January 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/ombudsman-training-updated - Last Modified 29 Jan 2020 25 years of whistleblower protection in Queensland - Blogstar relevancy 5 25 years of whistleblower protection in Queensland. If you see something, say something. You'll be protected. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/25-years-of-whistleblower-protection-in-queensland - Last Modified 26 Nov 2019 Case studies - Proper application of rules - Blogstar relevancy 5 Improperly applied rules result in complaints to this Office when there has been a difference between the expectation and the reality in delivery of service from a public agency. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-proper-application-of-rules - Last Modified 14 Nov 2019 Change of hours - Blogstar relevancy 5 Change of hours https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-of-hours - Last Modified 11 May 2020 Case studies from closed environments - Blogstar relevancy 5 Case studies relating to correctional centres and youth justice services from the 2017-2018 annual report https://www.ombudsman.qld.gov.au/improve-public-administration/blog/case-studies-from-closed-environments - Last Modified 5 Aug 2019 Previous 1 2 (current)