Browse: 14 results for Managing complaints You may be interested in: 14 result(s) for Managing complaints Common complaints over Christmasstar relevancy 5 Speaking to the correct complaints body will help you resolve the matter faster. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/common-complaints-over-christmas - Last Modified 20 Dec 2023 Framework and Guideline for managing customer complaintsstar relevancy 5 Overview of Queensland Public Service Customer Complaint Management Framework and Guideline. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/framework-and-guideline-for-managing-customer-complaints - Last Modified 19 Dec 2023 Multi-agency complaint handlingstar relevancy 5 What is a multi-agency complaint? What should agencies do? Four tips for agencies to consider. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/multi-agency-complaint-handling - Last Modified 15 Aug 2023 Insight into our investigation process star relevancy 5 Watch the video to gain an insight into how our investigations are conducted. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/insight-into-our-investigation-process - Last Modified 20 Oct 2022 Passport delay complaintsstar relevancy 5 Where can you complain about delays in processing passport applications? https://www.ombudsman.qld.gov.au/improve-public-administration/blog/passport-delay-complaints - Last Modified 5 Sep 2022 Our response to changed COVID-19 measures from 17 December 2021star relevancy 5 We have received complaints about a broad range of COVID-19 related issues since restrictions were imposed in 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/our-response-to-changed-covid-19-measures-from-17-december-2021 - Last Modified 6 Mar 2024 Border restriction complaintsstar relevancy 5 What should you include in your complaint to us about border restrictions? https://www.ombudsman.qld.gov.au/improve-public-administration/blog/border-restriction-complaints - Last Modified 6 Mar 2024 Changes to services due to COVID-19star relevancy 5 You can make your complaint to us online, by phone or by mail. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/changes-to-services-due-to-covid-19 - Last Modified 8 May 2020 Phone contact resuming from Monday 27 April star relevancy 5 This is a limited hours service operating between 9.30am-11.30am and 2.00pm-4.00pm on business days. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-complaints-open-for-limited-hours - Last Modified 8 May 2020 You can make a complaint onlinestar relevancy 5 We are continuing to provide services to the community. We are accepting complaints online and by mail. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/you-can-make-a-complaint-online - Last Modified 18 Oct 2021 Phone complaints suspended temporarilystar relevancy 5 The Office is suspending its public access phone service (3005 7000 and 1800 068 908). The Office will continue to accept online complaints made via the website and written complaints. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/phone-complaints-suspended-temporarily - Last Modified 8 May 2020 Change to our servicesstar relevancy 5 With COVID-19 now classified as a pandemic by the World Health Organization and the number of cases in Australia continuing to rise, the Office of the Queensland Ombudsman is focused on the safety and wellbeing of staff, visitors, and clients. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-to-our-services - Last Modified 19 Mar 2020 Ombudsman training updatedstar relevancy 5 We have updated our Good Decisions and Complaints Management training to include human rights considerations after the public complaints function of the Human Rights Act 2019 commenced on 1 January 2020. https://www.ombudsman.qld.gov.au/improve-public-administration/blog/ombudsman-training-updated - Last Modified 29 Jan 2020 Change of hoursstar relevancy 5 Change of hours https://www.ombudsman.qld.gov.au/improve-public-administration/blog/change-of-hours - Last Modified 11 May 2020 1 (current)